A burst pipe is the clearest emergency a house can have, and our line answers 24/7. We book same-day appointments when available. Everything below is about what to do in the minutes before help arrives.
Find the main water shutoff and close it. It is usually where the water line enters the house, often in a basement utility area or near the water heater. Open a faucet at the lowest point to drain the lines, switch off power to any wet room, and keep everyone away from outlets and standing water.
Urgent situationsBurst pipe: what to do first
Shut off the main
Turn the main water valve clockwise until it stops. If you cannot find it, call and we will talk you through it.
Drain the lines
Open the lowest faucet and flush toilets once to relieve pressure and drain the system.
Kill the power
Turn off breakers for wet areas. Do not step into standing water near outlets or panels.
Document and dry
Take photos, move belongings, and start removing water. Insurers expect quick action.
Frozen pipe repair and thawing
Minnesota winters freeze pipes in exterior walls, garages, crawl spaces and unheated corners. A frozen pipe often has not burst yet. Turn the faucet on slightly, open cabinet doors so warm air reaches the plumbing, and keep the heat on. The American Red Cross advises against using a blowtorch, propane heater or any open flame to thaw a pipe.
If the pipe has split, the thaw is when the water arrives, so keep the main shutoff within reach as you warm the area. We repair the split section, check nearby joints and look for the cold spot that caused it, because one freeze tends to repeat.
Repair typesHow burst pipes are repaired
Spot repair
- Cut out the split section and install new pipe.
- Copper repairs use soldered or press fittings.
- PEX repairs use crimp or expansion fittings.
- Best when damage is limited to one run.
Larger repair
- Replace a long section of pipe.
- Move a line away from a cold wall.
- Add insulation or heat protection.
- Consider repiping when many joints are failing.
Cracked and broken pipe calls come in every season. Old galvanized lines corrode from the inside, copper can pinhole and plastic drain pipe can crack under load. We look at the pipe around the failure, not just the hole, because a thin wall nearby is a second failure waiting.
Fixture valvesBurst supply valves and supply lines
Not every burst is a main pipe. A braided supply line under a sink or behind a toilet can split, and a shutoff valve can fail when turned. These are quick repairs, but they flood fast. If a fixture valve is stuck or leaking, faucet and sink repair covers the fix.
Buried linesWhen the break is outside the house
Minnesota's plumbing code (Minn. R. 4714.0609) requires building supply and yard piping to sit at least 12 inches below the maximum local frost depth. A wet yard in winter, a drop in pressure or a meter that spins with everything off can point to a break between the street and the house. That work is covered under water line repair and replacement, and Gopher State One Call at 811 should mark utilities before anyone digs.
PreventionPreventing the next freeze
- Disconnect hoses and close the indoor valve feeding outdoor faucets, then open the outside tap to drain it.
- Open cabinet doors on exterior walls during hard cold.
- Let a thin stream run from a faucet served by an exposed pipe on the coldest nights.
- Insulate pipes in garages, crawl spaces and attic runs.
- Know where your main shutoff is and make sure everyone in the house does too.
Prevention guidance from the Red Cross
According to the American Red Cross, you can help prevent frozen pipes by opening cabinet doors to let warm air reach pipes on exterior walls and by letting a trickle of water run on extremely cold nights. These steps do not replace insulation, and they cost little.
PriceWhat burst pipe repair costs and what changes the price
Most homeowner policies cover sudden pipe bursts but handle slow leaks and frozen-pipe prevention differently. Call your insurer early, give them the photos, and keep receipts.
We take burst pipe calls in Champlin 55316 and nearby ZIP codes, including 55369 in Osseo and Maple Grove, 55327 in Dayton and 55303 in Anoka. When you have shut the water off, leak detection can find a second leak that the first one hid.
FAQsQuestions About Burst Pipe Repair
Do you handle burst pipe emergencies at night or on weekends in Champlin?
Yes. The line is open 24/7, including holidays, and we book same-day appointments when available. Close the main water valve, then call (855) 575-2890.
Where is my main water shutoff?
It is usually where the water line enters the house, often in a basement utility area, near the water heater or by the water meter. Find it before you need it.
Is it safe to thaw a frozen pipe myself?
A hair dryer or warm towels can work on an accessible pipe. Do not use a blowtorch or any open flame. If a pipe has split, close the main first, because the thaw releases water.
Will insurance cover a burst pipe?
Many policies cover sudden bursts, but terms differ. Call your agent early and keep photos of the damage and the repair.
How can I tell if there is a second leak?
After repair, watch the meter with everything off. If it still turns, a second leak exists, and leak detection can trace it.

